Returns & Exchanges

At Portronics, we strive to ensure your complete satisfaction with our innovative gadgets through a hassle-free 7-day return and exchange policy. If your product is defective or does not meet your expectations, we are committed to making it right with a seamless resolution process.

Return Process

• 1.
  Initiate Request

  Visit our Support portal or contact our customer service team within 7 days of delivery to log your return or exchange request with your order ID.

• 2.
  Quality Assessment

  Provide clear images or videos of the product and its packaging to help our technical team verify the claim and approve the return eligibility.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your address; please ensure the item is packed in its original box with all accessories and manuals included.

• 4.
  Refund or Replacement

  After the item reaches our warehouse and passes a final quality check, we will initiate your full refund or dispatch your replacement unit within 3-5 business days.